Why we don't offer phone support
We do not offer phone support as we believe it wouldn't be possible to provide the same effective assistance over the phone. We offer online support via email at firstname.lastname@example.org.
We decided to keep our support online for a few reasons:
- We can instantly view your data, account activity, system details, and other information immediately so we can troubleshoot more effectively. We can quickly get to the bottom of your questions without putting you on hold
- We frequently ask you to send us screenshots and videos to help us see what you’re seeing. We sometimes will send you screenshots and videos to guide you in the right direction. Often this is not possible not possible while a customer is on the phone with the customer service rep.
- Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions and you have a record to in case you need to be reminded later.
All customer service are real, friendly humans working hard on customer issues.